Where are you located? Outside the Box Papers will be shipping from Indiana. We will collect sales tax on all orders being shipped to an Indiana address.
When will my order ship? Typically orders are processed amd shipped within 1-2 business days. We know how anxious you are to receive your goodies, so we try to ship as quickly as possible and many times it is the same day. Orders placed on holidays and weekends are processed the following business day. If for some reason there is a delay, we will notify you through email.
What are your shipping and handling rates? We offer shipping through the United States Postal System (USPS), Fed Ex or UPS. Shipping is calculated based on weight and destination and will be calculated for you during check out.
How long until I receive my goodies? Depending on the shipping method you choose, orders typically take 2-7 days to arrive.
Shipping times do not include processing time. Please note that we are not responsible for service transit times. These times are provided by the carrier and may vary by destination and during peak shipping periods. We will provide you with an email and tracking number once we have shipped.
May I return part of my order? Your satisfaction is our top priority! If for some reason, the product does not work out for you, we will gladly issue you a store credit for a return with 14 days of purchase. In the event it is necessary to make a return, please contact us via email and we will send you the return address and authorization. Return shipping costs are the responsibility of the customer and original shipping costs will not be refunded.
Part of my order is missing or damaged We are so sorry! We would hope this would never be the case, but in the event this happens please contact us within 5 days of receiving your package. Customer service is very important to us and such situations will be made right as quickly as possible!